Context
Girma Organics is a regional specialty food brand managing production, distribution, and retail partnerships across multiple channels. As the business grew, so did the complexity of coordinating orders, inventory, and vendor communications through a combination of email threads and shared spreadsheets.
The challenge
The team was spending significant time each week manually reconciling order data between their e-commerce platform, distributor portal, and internal inventory tracker. Discrepancies were common, and the process of preparing weekly ops reports for leadership required pulling from three separate sources.
Our approach
ITES mapped the existing data flows across all three platforms and identified the integration points that would eliminate the manual reconciliation process. A middleware integration was built to sync order and inventory data in near real time, and a consolidated operations dashboard was designed to surface the KPIs leadership needed — without the weekly assembly work.
What the team experienced
The operations team described the change as "going from a part-time reconciliation job to just checking a dashboard." Leadership gained a consistent weekly view of order pipeline and inventory without waiting for a manually assembled report. The team reported greater confidence in the numbers they were sharing with distribution partners.
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